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Delivery and Returns

We always want you to be super happy with your purchases from H&L fashions, H and L Fashions We believe in quality – and won’t be happy until you are. So if for any reason you’re not completely satisfied with any of our products, simply return them and we’ll either exchange them, or give you your money back.

It’s what we call our No Quibble Returns Policy!

Just drop us an email at info@hlfashions.com letting us know that you intend to return the goods for a full refund or exchange. All we ask is that the returned goods are in a resalable condition and returned to H&L fashions, H and L Fashionswithin 14 days of your receipt of them. For your own peace of mind, please obtain proof of postage as we cannot accept responsibility for goods lost in transit.

Unfortunately, we cannot refund your cost of returning the goods to us unless they are damaged or faulty.

Goods must have been purchased at www.hlfashions.com, H and L Fashions to be eligible for a refund from H&L HQ. If purchased elsewhere, contact place of purchase for their individual refunds policy.

All refunds are processed within 5 working days and can take 3 to 5 working days for banks to process.

Returns address:
45-47 South Street,
Romford,
Essex,
RM1 1NL

Postage/shipping costs:

Orders received on working days before 1.30pm will be sent out same day.

United Kingdom

  • Deliver to store – free
  • Standard Delivery – Free – 2-5 working days – Royal Mail 2nd Class
  • 1st Class – £3.50 – 1-4 working days – Royal Mail 1st Class
  • Priority Delivery – £6.95 – Next Working Day (order before 1.30pm)
  • Urgent Delivery – £11.00 – Next Working Day before 1pm (order before 1.30pm)

Europe

  • Standard Delivery – £5.00 – Royal Mail International – 3-5 working days
  • Courier Delivery – £25.00 – 1-5 Days (orders received before 11.30am will be sent same day)

USA & Australia

  • Standard Delivery – £6.00 – Royal Mail International – 5-7 working days
  • Courier Delivery – £25.00 – 1-2 Days (orders received before 11.30am will be sent same day)

Rest of the world

  • Standard Delivery – £12.50 – Royal Mail International – 2 Weeks
  • Courier Delivery – £30.00 – 2-5 Days (orders received before 11.30am will be sent same day)

 

UK Standard Delivery:
We aim to deliver all mainland UK standard orders in 1-4 working days. Sometimes deliveries may take up to 7-10 working days. If you have not received your delivery within 10 working days, please contact info@hlfashions.com with your order number.  

STANDARD Royal Mail International: We aim to deliver all international standard orders in 2 weeks. If you have not received your delivery within 3 weeks from date of dispatch, please contact info@hlfashions.com with your order number.

Timings above are based on working days.